At Launch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data.
Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, and job title
- Client Data: Assessment responses, business reports, action plans, and related documents
- Usage Information: Log data, device information, and interactions with the platform
- Communication Data: Messages, feedback, and support requests
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our platform services
- Process assessments and generate business reports
- Facilitate collaboration between advisors and clients
- Send important updates, security alerts, and support messages
- Analyze platform usage and optimize user experience
- Comply with legal obligations and enforce our terms
Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data transmission
- Secure cloud infrastructure with regular security audits
- Role-based access controls and authentication
- Regular backups and disaster recovery procedures
- Employee training on data privacy and security practices
Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Within Your Organization: With other users in your agency or firm as configured
- Service Providers: With trusted third-party vendors who assist in operating our platform
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Export your data in a portable format
- Opt-out of marketing communications
- Request restriction of data processing
- Object to automated decision-making
To exercise these rights, please contact us at ccramer@mylaunch.io
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within a reasonable timeframe, unless retention is required by law.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our platform. You can control cookie preferences through your browser settings.
Children's Privacy
Launch is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Your continued use of Launch after such modifications constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: ccramer@mylaunch.io